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I am with a providers office and have several patient's with UBH and United Healthcare Community Plan "a Medicaid plan". It doesn't matter how times the claims have been sent in to be processed either electronically or by paper, our claims were and still are being...
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2.0
I didn't like
  • That they outsource their work to other countries
#804943
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I am a behavioral health clinician in-network with United. The customer service has reached a new low low. Calling 866-348-1286 I reached claims, was vetted as per contract, spoke with Jason T., who transfered me to yet another division. My second customer service...
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I didn't like
  • Bad customer service
#801658
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This insurance company decided a severely depressed patient who recently had a stroke and who lost several family members within the past few months did not need weekly therapy after one year! They are not interested in her well-being, only in saving themselves a few...
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#667628
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1) First of all Supervisors are very unprofessional . All they do is seating at their tables and if you need them it takes from 15 minutes up to never come to you. Can you now imagine having a customer with mental issues on the phone and make them wait ? ;-). 2)...
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I didn't like
  • Worst employer
#651007
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Despite the fact that have, on 4 separate occasions, filled-in and submitted forms to united behavioral health about the fact that I have no coordinated coverage with any other health insurance, they keep sending me the same forms to fill out every time my daughter...
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#203118
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